ProgressPlay to Invest in Responsible Gaming Team and New Safer Gambling Tools

ProgressPlay, a leading provider of high-quality, white-label, turnkey solutions to the iGaming industry has strengthened its gambling safety strategy by investing in its Safer Gaming Team and enhancing its safer gambling tools.Top of the list for ProgressPlay is ensuring its players are safe while gambling online and partnering with Gamstop, a free UK charity that allows players to exclude themselves temporarily or permanently from gambling websites.

Systemised Controls

ProgressPlay’s ongoing vigilance and certification allow the company to identify risks and place systemised controls increasing reliability and securing systems and information. The main aim of improving the system is to provide customer and partner confidence across its rapidly expanding portfolio.The company is consistently improving communication in responsible gambling messaging across its platforms, even encouraging players who are finding gambling a problem to give it up altogether. The Responsible Gaming Team is trained on a regular basis to flag up a potential gambling problem and provide steps and advice should a customer ask for help or guidance.

Ongoing Protection Against Gambling-Related Harms

Preventative measures and triggers are available to staff if they feel a need to intervene, identify and combat traits related to irresponsible gambling. Advice is given through multiple sources like SMS, Live voice chat, or even invasive pop-up messaging.Additionally, the ongoing relationship between ProgressPlay and its partners and suppliers ensures ongoing high-quality, player protection against gambling-related harm across its platforms.CEO at ProgressPlay Itai Loewenstein said, “Responsible gambling is not a one-time exercise but rather an ongoing process for the ProgressPlay team. No matter how many structures and processes ProgressPlay has in place, we are committed to regularly updating and reviewing them for the benefit of increased stakeholder engagement and closer relationships with all internal and external stakeholders.”

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