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MyCitadel is a massively popular and highly respected e-wallet that allows users to pay online without revealing their bank details to every merchant they deal with. The service was developed by Citadel Commerce and has over one million active accounts, which means that plenty of online casinos are happy to accept this payment method.


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How does it work?

Firstly you need to open a myCitadel account. This is relatively straightforward and there are no charges involved in setting up an account. Once you've done this you can add money to your e-wallet using your debit/credit card or via a bank transfer. Then you can use your e-wallet to pay online at a growing number of online casinos. You only need one myCitadel account as you can process payments to any number of casinos and retailers whenever you please, as long as you have sufficient funds in your account.

myCitadel Express Pay

One advantage of using this particular e-wallet is the option of choosing Express Pay. This works in a similar way to PayPal, where the money is automatically taken from your linked bank account or credit card when you use your online wallet to make a payment. This means that you don't need to keep an eye on the amount of cash held in your MyCitadel account or top it up before you make a transaction online.

How to use myCitadel

When you reach the casino's cashier page, select myCitadel from the list of payment options. You'll then be guided through the simple process of making a deposit. Funds should appear in your casino account instantly so it only takes a few minutes between choosing to make a deposit and starting to play.

Is it safe?

Using myCitadel as a payment method means that the casino never has access to your bank account details. The only information it receives refers to your myCitadel account. Citadel Commerce has strict security measures in place, which means transactions are safe. The service uses the same technology as banks do to encrypt your information and users' details are never shared with third parties.

Can I make a withdrawal using myCitadel?

Yes, you can request a withdrawal of funds from your casino account to be made into your myCitadel wallet. It is also simple to transfer cash from your electronic wallet into your bank account.

Anything else I should know?

The myCitadel system supports a range of currencies including British Pounds, US Dollars, Euros and Canadian Dollars. This means you can play at casinos around the world using just one account to fund your play. MyCitadel is also available in a number of languages including French, German, Spanish and Turkish as well as English. The customer support team is available in numerous languages 24 hours a day seven days a week.

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