InTouch Games Has Knuckles Rapped by UKGC After £3.5 Million Fine Imposed Due to Failings

An official warning and a hefty fine have been imposed on InTouch Gaming after a series of failings had been revealed by the United Kingdom Gambling Commission (UKGC).

£3.4M Fine and Extensive Audit

The company will have to pay a £3.4 Million fine and undergo an extensive audit at the company’s expense after a breach of licensing regulation in social responsibility, money laundering, and marketing.InTouch Games must direct an independent audit to ensure the company is fully compliant in line with the new licensing conditions.The company operates a string of successful online platforms including Dr. Slot, Casino2020, Mr. Spin, Pocketwin, and mFortune is the latest operator to come under scrutiny by the UK regulator after a review was carried out. The gambling commission has the power to impose financial penalties, license suspension or revoke a license.


It was discovered by the Commission, InTouch Gaming’s Responsible Gambling Team Interaction Guidance stated the operator could offer a bonus after a customer provides identification, also seven customers whose activity online had indicated a gambling problem, the team did not interact accordingly and follow policies and procedures to protect these customers.Failings on anti-money laundering were also flagged, again the company did not follow procedures and risk assessment after allowing customers to use a provider connected with a cryptocurrency exchange. Source of customer funds and due diligence checks were not carried out efficiently and  SMS  did not state the minimum and maximum deposit limits of the terms of the bonus.Richard Watson UKGC executive director said, “Through our challenging compliance and enforcement activity we will continue our work to raise standards in the industry and continue to hold failing operators to account.”

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